Privacy Policy

Effective Date: October 9, 2026

Last Updated: October 9, 2026

At You Are More Therapy Limited ("we", "us", "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, contact us, or engage our therapy and mental health services.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable professional health standards.

1. Who We Are (Data Controller)

You Are More Therapy Limited is the data controller responsible for your personal data.

  • Company Name: You Are More Therapy Limited

  • Email Address: dataprotection@you-are-more.co.uk

  • Phone Number: 07592196861

  • Postal Address: 20 Avalon Drive, Newcastle Upon Tyne, United Kingdom, NE15 7SZ

2. Information We Collect About You

Because we provide therapeutic and health-related services, we collect both standard personal data and special category health data.

A. Standard Personal Data

  • Identity & Contact Data: Name, date of birth, title, gender, email address, phone number, physical address, and emergency contact details.

  • Technical & Website Usage Data: IP address, browser type and version, time zone setting, operating system, and information about how you use our website.

  • Financial & Transaction Data: Payment details, billing address, session history, and payment records (processed securely via our payment providers).

B. Special Category Personal Data (Health & Therapy Data)

To provide therapy safely and effectively, we collect health-related information, including:

  • Therapy assessment forms, clinical notes, treatment plans, and psychological history.

  • Relevant medical history and GP contact information (where required for safety and care coordination).

3. How We Collect Your Data

We collect data through:

  • Direct Interactions: When you fill out website contact forms, book an intake session, complete assessment forms, or communicate with us by email or phone.

  • Therapy Sessions: Notes taken by your therapist during or after clinical consultations.

  • Automated Technologies: As you browse our website, technical data may be automatically collected via standard website cookies and analytics.

4. How and Why We Use Your Personal Data

We only use your personal data when the law allows us to. The legal bases we rely on include:

Purpose / Activity

Type of Data

Lawful Basis for Processing

 

Delivering therapy services, managing bookings, and processing payments

Identity, Contact, Financial

Performance of a Contract

Processing therapy assessment notes and clinical treatment records

Special Category Health Data

Explicit Consent (Article 9(2)(a)) and Provision of Health Care (Article 9(2)(h))

Responding to website enquiries and customer support requests

Identity, Contact

Legitimate Interests (to respond to client enquiries)

Maintaining financial and accounting records for tax compliance

Identity, Financial

Legal Obligation

5. Confidentiality & Data Sharing

Your therapy notes and personal details are strictly confidential. We do not sell, rent, or trade your personal data with third parties for marketing purposes.

We only share your information in the following limited circumstances:

  • GDPR-Compliant Service Providers: Secure software platforms used for client management, video calls, payment processing, and website hosting (under strict binding data protection agreements).

  • Safeguarding & Legal Exceptions: Confidentiality may be exceptionally broken if required by law, court order, or if there is a severe and immediate risk of harm to yourself or others.

  • Medical Emergencies: Sharing relevant information with emergency services or your GP if required to protect your health or safety.

6. How We Store and Protect Your Data

We implement robust technical and organizational security measures to prevent unauthorized access, loss, or disclosure of your data:

  • All digital records and communications are encrypted in transit and at rest using GDPR-compliant software.

  • Access to clinical notes is strictly restricted to your assigned therapist and authorized personnel bound by duties of confidentiality.

  • We use multi-factor authentication and strong security controls across all devices.

7. Data Retention (How Long We Keep Your Data)

We keep your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal and clinical requirements:

  • Clinical & Therapy Records: Retained for 7 years following the end of therapy (or up to age 25/26 for minors), in accordance with clinical and professional guidelines.

  • Financial & Invoice Records: Retained for 6 to 7 years to comply with statutory UK tax laws.

  • General Enquiries: Deleted after 12 months if therapy services are not pursued.

8. Cookies and Website Analytics

Our website uses essential cookies to ensure basic functionality. We may also use analytics cookies to understand website usage and improve user experience. You can adjust your browser settings to refuse non-essential cookies at any time.

9. Your Legal Rights

Under the UK GDPR, you have rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you (Subject Access Request).

  • Right to Rectification: Ask us to correct inaccurate or incomplete data.

  • Right to Erasure ("Right to be Forgotten"): Request deletion of your data (where legal and clinical retention mandates permit).

  • Right to Restrict Processing: Request that we restrict processing of your personal data under certain conditions.

  • Right to Withdraw Consent: Where processing is based on consent, you can withdraw consent at any time without affecting prior lawful processing.

To exercise any of these rights, please contact us at dataprotection@you-are-more.co.uk. We respond to all valid requests within one calendar month.

10. Contacting Us & Complaints

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us first so we can help:

Email: dataprotection@you-are-more.co.uk

Postal Address: 20 Avalon Drive, Newcastle Upon Tyne, United Kingdom, NE15 7SZ

You also have the right to lodge a complaint with the UK supervisory authority:

  • Information Commissioner’s Office (ICO)
    Website: www.ico.org.uk
    Helpline: 0303 123 1113