Investment & Booking Terms

Investing in your mental health and well-being is one of the most courageous and meaningful decisions you can make. We believe in complete transparency, fairness, and warmth in everything we do—including our fees and booking policies.

Below, you’ll find a clear breakdown of our session options, package savings, and how we handle cancellations with professional clarity and human compassion.

Initial Consultation (The Welcome Step)

An initial consultation is a collaborative first step to explore your current challenges, understand your goals, and determine the most effective approach for your therapy journey.

  • Price: FREE

  • Duration: 30 Minutes

  • Key Points:

    • Explore what is bringing you to therapy.

    • Meet your counsellor in a relaxed, private setting.

    • Discuss ongoing goals with zero pressure or commitment

Standard Individual Session (Most Popular)

Our core 1-on-1 therapy session, tailored entirely to your personal goals, pace, and needs.

  • Price: £60

  • Duration: 50 Minutes

  • Key Points:

    • Dedicated 1-on-1 person-centred counseling.

    • Flexible pay-as-you-go booking — no recurring subscription fees

    • Focus on anxiety, burnout, grief, or life changes

6-Session Block (Structured Journey)

Our core 1-on-1 therapy session, tailored entirely to your personal goals, pace, and needs.

  • Price: £335 (Save £25)

  • Duration: 50 Minutes per Session

  • Key Points:

    • Ideal for focused, medium-term therapy work.

    • Sessions valid for 12 weeks with full booking flexibility.

    • Protected appointment slots with your therapist.

Other Options

12-Session Package

  • Title: 12-Session Package

  • Price: £630 (Save £90)

  • Duration: 50 Minutes per session

  • Description: Equivalent to £52.50 per session. Recommended for deeper, ongoing therapy journeys (valid for 24 weeks).

Specialist Sessions (Coming Soon)

  • Title: Specialist Sessions

  • Price: £90 – £110

  • Duration: 50 Minutes

  • Description: Focused interventions requiring specialized modalities such as EMDR or Trauma Therapy.

Group Sessions (Coming Soon)

  • Title: Group Sessions

  • Price: £25 – £30 per person

  • Duration: 90 Minutes

  • Description: A supportive, shared therapeutic space for psychoeducation and focused group care.

How Booking & Payments Work

To ensure smooth scheduling and guarantee your dedicated time with your therapist, all sessions and block packages are paid prior to your appointment.

Once your booking and payment are confirmed, your slot is held exclusively for you. You will receive an confirmation email along with your appointment link and any initial paperwork.

Sometimes emails can fall into your Spam or Junk folders so please check these folders.

Cancellation & Refund Policy

How do individual cancellations work?

We know that life happens, and plans change.

  • 24+ Hours’ Notice: If you cancel with at least 24 hours’ notice, you will receive a full refund or your payment will be moved forward to reschedule.

  • Less than 24 Hours’ Notice / No-Show: 50% of the session fee is refunded to you, while 50% is retained to cover the cost of holding the space set aside for you.

How do cancellations work for block packages?

Block packages offer discounted rates in exchange for consistent care:

  • 24+ Hours’ Notice: Your credit remains in your package balance and can be rescheduled within the validity window at no charge.

  • Less than 24 Hours’ Notice: The session counts as 50% used. Half the session value (£30) is retained for the held time, and the remaining £30 stays in your balance toward future bookings.

  • Package Expiry: 6-session blocks are valid for 12 weeks; 12-session blocks are valid for 24 weeks.

What if I need to stop therapy before completing my block package?

If you decide to end therapy early, we will refund your unused sessions. Completed sessions will be recalculated at the standard individual rate (£60/session) rather than the discounted package rate, and the remaining balance will be returned to you.

Our Compassion Commitment

While we maintain these policies to keep our practice sustainable and fair to all clients, we always lead with compassion. In cases of sudden medical emergencies, severe illness, or unforeseen personal crises, please reach out to us directly. We review exceptional situations on a case-by-case basis with warmth, care, and understanding.